FSHM 1540 - 01
D. Dunneback
Northern Wyoming Community College District
This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.
Fall 2023
03/28/2023 - 08/27/2023
08/28/2023 - 12/15/2023
Online - Asynchronous
Delivered completely online over the Internet without face-to-face meeting requirements or required meeting times from the instructor. Access to course materials will require login. (ASYNCHRONOUS)
Registration closed