HOSP 2000 - 50
S. Watkins
Central Wyoming College
This course provides the student with the basic concepts and current trends in the customer service industry. This course examines critical elements of excellent customer service in the hospitality industry. Areas of focus include problem-solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction. The student will develop communication skills relating to customer service, self-presentation, and interpersonal interactions for many public-facing operations. Prerequisites: Completion of HOSP 1500. (3 lect.)
Spring 2026
10/27/2025 - 03/15/2026
03/16/2026 - 05/14/2026
R
2:30 PM - 3:50 PM (Mountain Time)
Flexible Attendance
Delivered face-to-face with option to attend required meeting times online. Students can choose which modality they prefer for any given, scheduled meeting. Online participation will require camera and microphone. Access to course materials will require login. (SYNCHRONOUS)
Comments: 03/16 - 05/14. Hybrid Zoom/Online class. A combination of Zoom meetings at scheduled times and online coursework.
Registration closed