Course/Section: FSHM 1540 - 30

Instructor: R. McGuire

College: Northern Wyoming Community College District

Additional Course Fees: $30.00

Description: This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.

Term: Fall 2019

Registration Dates: 04/16/2019 - 08/25/2019

Class Dates: 08/26/2019 - 12/13/2019

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Delivery Method: Online - Asynchronous
Delivered completely online over the Internet without face-to-face meeting requirements or required meeting times from the instructor. Access to course materials will require login. (ASYNCHRONOUS)