Course/Section: FSHM 1540 - 30

Instructor: R. McGuire

College: Northern Wyoming Community College District

Additional Course Fees: $30.00

Description: This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.

Term: Spring 2018

Registration Dates: 11/07/2017 - 01/12/2018

Class Dates: 01/16/2018 - 03/09/2018

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Delivery Method: Online - Asynchronous
Delivered completely online over the Internet without face-to-face meeting requirements or required meeting times from the instructor. Access to course materials will require login. (ASYNCHRONOUS)